Desktop Support Technician – Onsite

Silver Search Inc

Desktop Support Technician – Onsite St. Louis, MO

Job Overview:

We are seeking a skilled and customer-focused Desktop Support Technician to join our team for a 6-month contract in St. Louis, MO, with potential extensions. As a Desktop Support Technician, you will be responsible for providing on-site technical support and exceptional customer service to end-users in a dynamic and fast-paced environment.

Key Responsibilities:

  • Provide on-site desktop and technical support to end-users, addressing hardware, software, and network issues.
  • Troubleshoot and resolve hardware and software problems, including desktops, laptops, printers, and peripherals.
  • Install, configure, and maintain desktop operating systems, software applications, and updates.
  • Collaborate with IT teams to escalate and resolve complex technical issues.
  • Assist with hardware and software upgrades, deployments, and system rollouts.
  • Respond promptly and professionally to end-user inquiries, maintaining excellent customer service.
  • Document and maintain accurate records of all service requests and resolutions.
  • Ensure compliance with IT policies, procedures, and security protocols.

Tagged as: Desktop Support Technician - Onsite