Silver Search Inc
Desktop Support Technician – Onsite St. Louis, MO
We are seeking a skilled and customer-focused Desktop Support Technician to join our team for a 6-month contract in St. Louis, MO, with potential extensions. As a Desktop Support Technician, you will be responsible for providing on-site technical support and exceptional customer service to end-users in a dynamic and fast-paced environment.
- Provide on-site desktop and technical support to end-users, addressing hardware, software, and network issues.
- Troubleshoot and resolve hardware and software problems, including desktops, laptops, printers, and peripherals.
- Install, configure, and maintain desktop operating systems, software applications, and updates.
- Collaborate with IT teams to escalate and resolve complex technical issues.
- Assist with hardware and software upgrades, deployments, and system rollouts.
- Respond promptly and professionally to end-user inquiries, maintaining excellent customer service.
- Document and maintain accurate records of all service requests and resolutions.
- Ensure compliance with IT policies, procedures, and security protocols.