Silver Search Inc
Helpdesk Lead New York, NY
Lead Help Desk position is available for a FULL TIME opportunity, but is requiring 3 days onsite/week in midtown NYC.
Some highlights of the role –
-Supervise the analyst team to ensure timely resolution of incidents and service requests, hardware acquisition, image deployment, network patching, repair and testing
-High level of fluency and capability in specific legal applications or their equivalents including Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio and Access), Litera Innova (numbering and templates), Autonomy iManage DMS (matter centricity, filing and searching), Nuance Power PDF Advanced, IntApp (DTE Axiom), Multiple browsers (IE, Firefox and Chrome), Payne Metadata Assistant, Worshare Compare
-Good facility and conceptual underpinnings in Windows 7 OS elements including compatibility, search, taskbar, stacking, libraries.
-Some understanding of MAC X OS, cellular devices, Active Directory