Human Resources

Call Center Supervisor


Silver Search Inc

Call Center Supervisor Parsippany, NJ

Our client is an insurance company in the medical field with an immediate need for a Supervisor of their Call Center. This is a FULL TIME opportunity and requires onsite work 2 days onsite/week in Parsippany, NJ.

  • 5+ years of call center experience ensuring an exemplary, frontline customer experience for customers.
  • Hire, coach and develop Customer Service Agents to respond to customer inquiries.
  • Identify operational issues and propose potential solutions.
  • Monitor and evaluate agent performance.
  • Provide learning or coaching opportunities.
  • Excellent leadership, facilitation and decision making skills.
  • Strong working knowledge and understanding of call center operational functions, including IVR technology, forecasting, metrics and other contact center software.
  • Background in health insurance, medical or dental preferred.

Tagged as: Call Center Supervisor