Human Resources

Call Center Director

Full-Time

Silver Search Inc

Call Center Director Parsippany, NJ

Call Center Director position is available for a FULL TIME opportunity that is requiring 3 days onsite/week in Parsippany, NJ.

Some highlights of the role –
-Background in health insurance, medical or dental preferred
-Will be responsible for ensuring an exemplary, frontline customer experience for our customers (members, providers, DDWI and brokers) that meets or exceeds SLA’s and metrics
-Develop and implement strategic plans to optimize call center performance and align with organizational goals and SLA of key accounts.
-Lead supervisory team to oversee day-to-day operations, ensuring seamless and efficient call center activities.
-Strong working knowledge and understanding of call center operational functions, including IVR technology, forecasting, metrics and other contact center software

Tagged as: Call Center Director