Senior Business Analyst (consumer-facing websites)

Senior Business Analyst (consumer-facing websites)

**No 3rd party, No corp-to-corp candidates will be considered ***

**Candidates must be able to work on W2 basis; ONLY qualified candidates will be considered for this role ***

Our major client dedicated to delivering innovative and high-quality products to their customers is currently seeking a highly skilled Senior Business Analyst with proven experience working on digital solutions proects.

The Senior Business Analyst will play a crucial role in driving the success of a client s customer-facing website and online portal. This position requires understanding of functionalities of a website and how to improve user experience. The ideal candidate will have a proven track record in gathering and analyzing business requirements, creating detailed documentation, and working collaboratively with cross-functional teams (sales and marketing, digital solutions, technical team etc) to deliver exceptional digital projects.

Required skills:

More than seven years of experience as a Business Analyst with a focus on customer-facing websites and online portal projects.

Proven track record of successfully managing stakeholder expectations

Experience working with cross-functional teams (sales and marketing, digital solutions, technical team etc) on complex digital projects.

Strong understanding of web technologies, UX/UI principles, and online portal functionalities.

Excellent analytical, problem-solving, and documentation skills.

Effective communication and interpersonal skills, with the ability to work collaboratively with diverse teams and stakeholders.

Experience with Agile/Scrum methodologies.

Key Responsibilities:

Requirements Gathering and Analysis:

• Engage with stakeholders to understand their needs and translate them into clear, actionable requirements.
• Conduct comprehensive analysis of existing systems, processes, and user feedback to identify opportunities for improvement.
• Develop detailed use cases, user stories, and functional specifications for website and portal enhancements.

Stakeholder Communication:

• Serve as the primary point of contact between stakeholders and development teams.
• Facilitate workshops, meetings, and presentations to communicate project updates, gather feedback, and resolve issues.
• Manage expectations and ensure clear, consistent communication throughout the project lifecycle.

Documentation and Reporting:

• Create and maintain comprehensive documentation, including requirements specifications, process flows, and user guides.
• Prepare and deliver regular project status reports and presentations to stakeholders and senior management.
• Ensure that all documentation is up-to-date and accessible to relevant teams.

Quality Assurance:

• Collaborate with QA teams to develop test plans and ensure that deliverables meet quality standards.
• Assist in the identification and resolution of defects and issues during testing phases.

Continuous Improvement:

• Propose and implement process improvements to enhance the efficiency and effectiveness of project delivery.